How can I verify that alerts are received in ITRS Analytics from Geneos?

Issue Copied

If alerts from Geneos do not appear in ITRS Analytics, or you want to confirm the integration is working, check the Geneos Gateway configuration, publishing statistics, and the ITRS Analytics Ingestion and Alerting apps. Common causes include an unsupported Geneos version, connection or publishing errors, or dropped event messages.

Resolution Copied

Work through the steps below to confirm Geneos is publishing events and that ITRS Analytics is receiving them. Start on the Geneos Gateway, then confirm receipt in ITRS Analytics.

Verify the Geneos version Copied

Use Geneos version 7.0.0 or later. Earlier versions do not support publishing to ITRS Analytics. It is recommended to use the latest supported release for the most recent fixes and enhancements. See the release notes for details.

Enable the Gateway ITRS Analytics Connection plugin Copied

In the Geneos Gateway Setup Editor, enable the Gateway-ITRSAnalyticsConnection plugin to publish data to ITRS Analytics and monitor connection status.

The Gateway log records message statistics every 10 minutes. Example output:

2025-04-08 01:50:30.115+0100 INFO: ITRSAnalyticsPublishing Message statistics 10 minute periodic summary
2025-04-08 01:50:30.115+0100 INFO: ITRSAnalyticsPublishing     ENTITY ATTRIBUTES: 928962839 bytes, 3393726 sent, 5656 dropped, 0 in queue
2025-04-08 01:50:30.115+0100 INFO: ITRSAnalyticsPublishing     EVENTS: 68179955 bytes, 162939 sent, 28 dropped, 0 in queue
2025-04-08 01:50:30.115+0100 INFO: ITRSAnalyticsPublishing     LOGS: 0 bytes, 0 sent, 0 dropped, 0 in queue
2025-04-08 01:50:30.115+0100 INFO: ITRSAnalyticsPublishing     METRICS: 107225187868 bytes, 382855774 sent, 564620 dropped, 8 in queue
2025-04-08 01:50:30.115+0100 INFO: ITRSAnalyticsPublishing Totals: 108222330662 bytes, 386412439 sent, 570304 dropped, 8 in queue

For alerts, check the EVENTS row. A rising dropped count indicates events are not reaching ITRS Analytics. Review the Gateway log history for related errors. Dropped metrics do not necessarily mean alerts are being dropped.

Review data in the Ingestion app Copied

Use the Ingestion app to confirm event data is arriving from Geneos. Check event volume and trends to verify publishing is active and consistent.

Examine alerts in the Alerting app Copied

Use the Alerting app to search for and filter alerts from Geneos. Confirm that expected alerts appear with the correct timestamps and attributes.